Today, Apple’s iPhone 7 was released to the American masses. The sales numbers are staggering. This is a day for Apple to celebrate. While Apple is celebrating, their competition is stressing. Apple has massive sales. Samsung Galaxy Note 7 has a massive recall.
The recall was ordered by the US Consumer Product Safety Commission (CPSC), a government agency. Approximately one million Galaxy Note 7’s will be recalled due to recent fire and burn hazards. I read one article of a man receiving 3rd degree burns because of his dysfunctional phone. The pictures were not pretty. That’s why they’re not in this article. ?According to CSPC Chairman Elliot Kaye, affected customers can return their bad phone for a refund or replacement. Customers can check a code on the back of their Galaxy Note 7. Type that number in Samsung’s website to see if you’re entitled to a refund or exchange.
The culprit is a battery cell defection. For Note 7’s ordered, bought and shipped between August 1 and September 15, 2016, the lithium-ion batteries were subject to overheat, even catch fire. That heating and fire led the burning of many phones, and even some customers. So far, 55 Galaxy Note burns have led to property damage. Twenty-six burns led to personal injury. Replacement phones should be available at your nearest retailer around September 21, 2016. But if I were you, I’d wait a few days later just to be safe, if you can.
This couldn’t have come at a worse time for Samsung. So far, I’ve heard few, if any, complaints about the iPhone 7. But here Galaxy Note is trying to keep their head above water. This is the part where I usually ask who won: Apple or Samsung? Book look at this sad situation. This is more of an unintentional forfeit than a contest. The question is: Can Samsung turn it around? Can they overcome this scandal? Can Samsung Galaxy Note make up enough sales to even compete with iPhone 7?