This is the time of year phone companies promote new smartphones. Apple is releasing their new device soon. Then there are Samsung Galaxy woes. The Samsung Galaxy woes couldn’t have come at a worse time.
The Samsung Galaxy Note 7 developers discovered a battery problem. They’re melting the phones like ice cream on a summer day. According to one South Korean Note 7 customer, he awoke to a burning smell. That smell was his burning Galaxy Note 7. He used his Galaxy Note 2 to take the picture. The picture shows the phone charred beyond recognition. He wasn’t the only one. Here in Massachusetts, a medic had his Galaxy Note explode on him. Of every one million Galaxy Note 7’s already sold, ?24 have burned due to faulty a faulty battery. So far, Samsung ?received 35 complaints. That may not sound like much. It’s enough to get Samsung leadership’s attention.
The battery crises affects sales in ten countries from the United States to South Korea. The defunct batteries will take two weeks to repair. Samsung offers free products to replace the Galaxy Note 7, such as Galaxy S7 or Galaxy S7 Edge. It will refund the cost of Note 7 accessories and give $25 gift card or credit to Note 7 customers. Retailers across this country have stopped or suspended Samsung Galaxy Note sales. This includes all US mobile carriers. If you purchased a Galaxy Note 7, return it to your retailer at once! Ask what they can do for you as far as refund or exchange.Your chances of owning an explosive Note 7 are rare. But don’t take the risk. Just ask that Massachusetts medic. As stated, this came at the worst time for Samsung. Apple expects to sale their new smartphone next week. The Samusung Galaxy Note was probably their biggest form of competition. Also, the Samsung owner is devastated. This phone was to sale for $850.
In conclusion, Samsung owner said the battery crisis “…is heartbreaking.” If you were a CEO and hemorrhaging $850 sales, with your top competition selling smartphones like hotcakes, wouldn’t you be heartbroken too?